Hours of Operation:
Monday to Thursday: 9:00am - 8:00pm
Friday: 9:00am - 7:00pm
Saturday: 9:00am - 2:00pm
*Subject to change on stat holidays
Address: 15620 Bayview Avenue,
Aurora, ON L4G 0Y7
(located in the LA Fitness plaza, across from Panera Bread)
Serving Newmarket, Aurora, King City, Oak Ridges, Richmond Hill.
We accept Visa, Mastercard, debit, and cash.
We also offer direct billing for insurances (conditions may apply).
24 HOUR CANCELLATION/MISSED APPOINTMENT AND REFUND POLICY
Your appointments are important to us, and they are reserved especially for you. The Wellness Group team understands that scheduling conflicts sometimes arise, and appointments need to be changed. Please note that when you forget, cancel, or change your appointment without giving enough notice, we miss the opportunity to fill the appointment time, and other clients miss the opportunity to receive our services. Therefore, as a courtesy to us, we respectfully request at least a 24 hour notice for cancellations or rescheduling of appointments.
Any appointments that are missed, rescheduled, or cancelled with less than 24 hours notice are subject to a fee. If appointments are cancelled less than 24 hours before your appointment time, you will be billed 50% of the cost of your appointment. If you fail to show up for a scheduled appointment, you will be billed the full cost of your session.
Our office policy is that we do not offer refunds for any tests, products or supplements due to being a Direct billing facility, once the product is purchased and billed their will be zero tolerance in any refunds or declined billings on patients behalf and their insurance company. Please make sure you do your do diligence and find out coverage prior to your booked appointment.
For all questions, concerns, or general feedback, please fill out the following form.